Free parcel locker delivery on orders over 20.000 Ft
Please read our General Terms and Conditions carefully, as by placing an order you accept the provisions set out in this document.
If you have any questions regarding the use of the webshop, the purchase process, our products, or these General Terms and Conditions, you may contact us using the details below.
Seller’s details
Business name: Lázár Edina E.V.
Registered office: 2370 Dabas, Szent István út 16.
Postal address: 2370 Dabas, Szent István út 16.
Tax number: 48358071-1-33
Bank: OTP Bank
Bank account number: 11773054-00397360
Registration number: PE48358071
Registering authority: Belügyminisztérium
Website: enamorojewels.hu
E-mail: hello@enamorojewels.hu
Mobile: +36 20 223 2763
Hosting provider details
Company name: Sybell Informatika
Registered office: 1138 Budapest, Tomori utca 34. 2. emelet
Website: sybell.hu
Definitions
Parties: the Seller and the Consumer/Business jointly.
Consumer: a natural person of legal age (18 years or older) acting outside their trade, profession, or business activity.
Consumer Contract: a contract in which one of the parties qualifies as a Consumer.
Warranty: in the case of a Consumer Contract, warranty as defined by the Hungarian Civil Code, including statutory mandatory warranty and any voluntary warranty exceeding legal requirements.
Contract: a sales contract concluded between the Seller and the Consumer/Business through the webshop or via e-mail.
Distance contract: a contract concluded without the simultaneous physical presence of the parties, by means of distance communication within an organized distance sales system.
Means of distance communication: any device suitable for making contractual declarations without the simultaneous physical presence of the parties, such as internet-enabled devices, forms, catalogues, or telephone.
Product: any movable good offered for sale in the webshop, capable of being possessed and forming the subject matter of the Contract.
Business: a person acting within the scope of its trade, profession, or business activity.
Webshop: the online store through which the Contract is concluded.
Applicable legislation
The Contract and these Terms are governed in particular by the relevant Hungarian and EU legislation, including but not limited to:
Act CLV of 1997 on Consumer Protection
Act LXXVI of 1999 on Copyright
Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
Government Decree 151/2003. (IX.22.) on mandatory warranty for durable consumer goods
Act CXII of 2011 on Informational Self-Determination and Freedom of Information
Act V of 2013 on the Civil Code
NGM Decree 19/2014. (IV.29.) on procedural rules for handling warranty and guarantee claims
Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
Regulation (EU) 2016/679 (GDPR)
Regulation (EU) 2018/302 on unjustified geo-blocking and other forms of discrimination
Scope and acceptance of the GTC
In addition to applicable laws, the content of the Contract is governed by these General Terms and Conditions. These Terms summarize the rights and obligations of the Consumer and the Seller, the conditions of contract formation, payment and delivery terms, deadlines, liability rules, and the conditions for exercising the right of withdrawal.
By placing an order, you accept the Seller’s General Terms and Conditions.
Language and form of the contract
The language of the Contract is Hungarian.
The Contract is concluded by placing the order and accepting these General Terms and Conditions.
Prices
Prices are indicated in Hungarian Forint (HUF).
The Business is exempt from VAT under the small taxpayer exemption scheme; therefore, prices do not include VAT and no VAT is charged.
The prices displayed are the consumer prices valid at the time of the order. The Seller reserves the right to change prices.
Complaints handling and legal remedies
The Consumer may submit complaints regarding the Product or the Seller’s activities using the following contact details:
Postal address: 2370 Dabas, Szent István út 16.
E-mail: hello@enamorojewels.hu
Phone: +36 20 223 2763
The Consumer may primarily submit complaints in writing, and in some cases orally. Complaints may concern the conduct, work, or omission of a person acting on behalf of the Seller in direct connection with the distribution or sale of the Product.
Oral complaints are investigated immediately and resolved where possible. If the Consumer disagrees with the handling of the complaint, or immediate investigation is not possible, the Seller records the complaint and its position in minutes, a copy of which is provided to the Consumer. Written complaints are answered in writing within 30 days of receipt.
The complaint record shall contain in particular:
The Seller keeps the complaint record and a copy of the response for 5 years and presents them to the supervisory authority upon request.
If the Seller rejects the complaint, the Consumer will be informed in writing about which authority or Conciliation Board they may contact.
If the dispute between the Seller and the Consumer cannot be resolved through negotiations, the Consumer may turn to the following bodies:
Consumer Protection Authority procedure
In the event of a violation of consumer rights, the Consumer may file a complaint with the competent Consumer Protection Authority according to their place of residence. First-instance consumer protection tasks are performed by the district offices.
Further information: http://jarasinfo.gov.hu/
Court proceedings
The Consumer is entitled to enforce claims arising from the dispute before a court under the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board procedure
The Consumer may apply to the competent Conciliation Board according to their place of residence or stay if their complaint has been rejected. A condition for initiating the procedure is that the Consumer first attempt to settle the dispute directly with the Seller.
The Seller is obliged to cooperate in Conciliation Board proceedings.
Further information about Conciliation Boards: http://www.bekeltetes.hu
Contact details of territorially competent Conciliation Boards
Baranya Megyei Békéltető Testület
7625 Pécs, Majorosy Imre u. 36.
(72) 507-154
bekelteto@pbkik.hu
Bács-Kiskun Megyei Békéltető Testület
6000 Kecskemét, Árpád krt. 4.
(76) 501-525, (76) 501-500
bkmkik@mail.datanet.hu
Békés Megyei Békéltető Testület
5600 Békéscsaba, Penza ltp. 5.
(66) 324-976, 446-354, 451-775
bmkik@bmkik.hu
Borsod-Abaúj-Zemplén Megyei Békéltető Testület
3525 Miskolc, Szentpáli u. 1.
(46) 501-091, 501-870
kalna.zsuzsa@bokik.hu
Budapesti Békéltető Testület
1016 Budapest, Krisztina krt. 99.
(1) 488-2131
(1) 488-2186
bekelteto.testulet@bkik.hu
Csongrád Megyei Békéltető Testület
6721 Szeged, Párizsi krt. 8-12.
(62) 486-987
info@csmkik.hu
Fejér Megyei Békéltető Testület
8000 Székesfehérvár, Hosszúséta tér 4-6.
(22) 510-310
fmkik@fmkik.hu
Győr-Moson-Sopron Megyei Békéltető Testület
9021 Győr, Szent István út 10/a.
(96) 520-217
bekelteto@gymskik.hu
Hajdú-Bihar Megyei Békéltető Testület
4025 Debrecen, Petőfi tér 10.
(52) 500-749
info@hbkik.hu
Heves Megyei Békéltető Testület
3300 Eger, Faiskola út 15.
(36) 416-660/105
hkik@hkik.hu
Jász-Nagykun-Szolnok Megyei Békéltető Testület
5000 Szolnok, Verseghy park 8.
(56) 510-610
kamara@jnszmkik.hu
Komárom-Esztergom Megyei Békéltető Testület
2800 Tatabánya, Fő tér 36.
(34) 513-010
kemkik@kemkik.hu
Nógrád Megyei Békéltető Testület
3100 Salgótarján, Alkotmány út 9/a
(32) 520-860
nkik@nkik.hu
Pest Megyei Békéltető Testület
1055 Budapest Kossuth tér 6-8.
(1)-474-7921
Somogy Megyei Békéltető Testület
7400 Kaposvár, Anna utca 6.
(82) 501-000
skik@skik.hu
Szabolcs-Szatmár-Bereg Megyei Békéltető Testület
4400 Nyíregyháza, Széchenyi u. 2.
(42) 311-544, (42) 420-180
endrediemese@invest.hu
Tolna Megyei Békéltető Testület
7100 Szekszárd, Arany J. u. 23-25.
(74) 411-661
kamara@tmkik.hu
Vas Megyei Békéltető Testület
9700 Szombathely, Honvéd tér 2.
(94) 312-356
vmkik@vmkik.hu
Veszprém Megyei Békéltető Testület
8200 Veszprém, Budapest u. 3.
(88) 429-008
vkik@veszpremikamara.hu
Zala Megyei Békéltető Testület
8900 Zalaegerszeg, Petőfi utca 24.
(92) 550-514
zmkik@zmkik.hu
Online dispute resolution platform
Consumers may also resolve disputes related to online purchases through the online dispute resolution platform created by the European Commission, without initiating court proceedings.
The platform is available at:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
The content of this website qualifies as a copyrighted work under Act LXXVI of 1999 on Copyright, and all parts of it are protected by copyright.
The unauthorized use of images, texts, and any harmful applications modifying the website is prohibited. Materials, images, videos, and texts from the website or database may only be used with the prior written consent of the rights holder and with proper source attribution.
Partial invalidity and code of conduct
If any provision of these General Terms and Conditions is legally incomplete or invalid, the relevant legal provisions shall apply to that part. The remaining parts of the Contract shall remain valid.
Correction of data entry errors and responsibility for the accuracy of data
During the ordering process, before confirming the order, it is possible to modify and correct the entered data.
The Seller accepts no responsibility for the accuracy of the data provided by the customer. The invoice is issued and the Product is delivered based on the data provided by the customer. By placing the order, the customer acknowledges that the Seller is entitled to pass on to the customer any damages or costs arising from incorrectly provided data. The Seller is not liable for failed performance due to incorrect data entry.
If you notice incorrect data in the confirmation e-mail, please notify us immediately, within 24 hours.
Order processing and conclusion of the contract
Orders may be placed through the webshop at any time.
After placing an order, the customer receives an automatic confirmation e-mail indicating that the order has been received. However, this automatic confirmation does not constitute acceptance of the offer.
If you do not receive the automatic confirmation within 24 hours from placing the order, please notify us, as a technical problem may have occurred.
The Contract is concluded when the Seller confirms the customer’s offer in a second e-mail.
Payment methods
Bank transfer
If bank transfer is selected, the system automatically sends the details required for the transfer by e-mail after the order is placed. The package will be shipped once the transferred amount has been credited to the Seller’s bank account.
Online card payment (via Stripe)
The security of online card payments is provided by Stripe, a financial service provider certified at the highest PCI-1 level.
The card details entered during payment are transmitted directly to Stripe. The Seller does not see, store, or access them in any form.
Registration is not required for card payment; it is sufficient to provide your bank card number, expiration date, and CVC code.
Accepted cards:
There is no additional fee charged to the customer for card payment.
Further information: stripe.com
Delivery methods
MPL courier service
Home delivery shipping times: 1–2 business days from dispatch.
MPL Parcel Locker
MPL Parcel Locker enables quick collection. With the code received by SMS and your phone number, you can collect your order at any time.
Further information: https://www.posta.hu/csomagautomata
FoxPost
Delivery is available via FoxPost parcel service. FoxPost provides simple and convenient parcel collection nationwide through parcel lockers or home delivery. Delivery is expected within 1–3 business days from dispatch.
Packeta
Delivery is available via Packeta parcel service. Packeta provides convenient collection through parcel lockers or home delivery. Delivery is expected within 1–3 business days from dispatch.
Shipping fees
Parcel locker (Foxpost, Packeta): 2.490 Ft
Home delivery (MPL, Foxpost): 3.490 Ft
Shipping fees are displayed by the webshop during checkout.
We recommend providing a delivery address where you or your authorized representative can reliably be found between 09:00 and 17:00.
Further information: http://www.foxpost.hu/csomagatvetel-hogyan/
Performance deadline
If the ordered Product is in stock, the performance deadline is 2–6 business days from the confirmation of the order. Any deviation from this deadline will be communicated to the customer by e-mail.
Reservation of rights
If the customer has previously ordered from us but did not accept delivery upon shipment (except where the right of withdrawal was exercised), or the package was returned to us marked “Unclaimed”, we will only fulfill future orders if the purchase price and shipping costs are paid in advance.
Consumer information under Government Decree 45/2014. (II.26.)
Information on the Consumer’s right of withdrawal
Under Section 8:1. § (1) point 3 of the Hungarian Civil Code, only a natural person acting outside their profession, independent occupation, or business activity qualifies as a Consumer. Legal persons are therefore not entitled to the right of withdrawal without cause.
Under Section 20 of Government Decree 45/2014. (II.26.), the Consumer has the right to withdraw from the Contract without giving any reason within 14 days from the day of receiving the Product.
The Consumer may also exercise the right of withdrawal during the period between the conclusion of the Contract and receipt of the Product.
If the offer to conclude the Contract was made by the Consumer, the Consumer has the right to withdraw the offer before the conclusion of the Contract.
Withdrawal declaration
The Consumer may exercise the right of withdrawal by making a clear statement to that effect.
A withdrawal is deemed valid if the Consumer sends the declaration within the 14-day deadline.
The Seller confirms electronically the receipt and acknowledgment of the withdrawal declaration.
Obligations of the Seller in the event of withdrawal
Refund obligation
If the Consumer withdraws from the Contract under Section 22 of Government Decree 45/2014. (II.26.), the Seller shall refund the full amount paid by the Consumer within 14 days of becoming aware of the withdrawal.
Method of refund
The refund shall be made using the same payment method originally used by the Consumer, unless the Consumer expressly agrees to another method. The Consumer shall not bear any additional charges as a result.
The Seller is not liable for delays caused by an incorrectly provided bank account number or postal address.
Additional costs
If the Consumer chose a delivery method other than the least expensive standard delivery method offered, the Seller is not required to refund the additional cost arising therefrom. In such a case, the refund obligation only extends to the amount of the standard shipping fee indicated.
Right of retention
The Seller may withhold the refund until the Product has been returned or the Consumer has provided clear proof of having returned it.
Packages sent cash on delivery or with postage due will not be accepted.
Obligations of the Consumer in the event of withdrawal
Return of the Product
If the Consumer withdraws from the Contract, they must return the Product without undue delay, and no later than within 14 days from notifying the Seller of the withdrawal.
Costs of return
The direct cost of returning the Product shall be borne by the Consumer.
The Product must be returned to the Seller’s address. Packages sent cash on delivery or with postage due will not be accepted.
Liability for depreciation
The Consumer is liable for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
The Seller is only obliged to refund the full purchase price if the Product is returned undamaged, complete, and in its original packaging.
Cases where the right of withdrawal cannot be exercised
The Consumer may not exercise the right of withdrawal in the cases set out in Section 29(1) of Government Decree 45/2014. (II.26.), including in particular:
after the full performance of a service, if performance began with the Consumer’s express prior consent and acknowledgment that the right of withdrawal would be lost after full performance;
in respect of products or services whose price depends on fluctuations in the financial market beyond the Seller’s control;
for non-prefabricated products made on the Consumer’s instructions or at the Consumer’s express request, or products clearly personalized for the Consumer.
Statutory warranty
What rights does the Consumer have?
The Consumer may request repair or replacement of the Product, unless the chosen remedy is impossible or would result in disproportionate additional costs for the Seller.
Time limit for enforcing statutory warranty claims
The Consumer must notify the defect without undue delay after discovering it, but no later than within 2 months of discovery.
Statutory warranty claims may be enforced within 2 years from performance. After this limitation period, such rights can no longer be enforced.
Other conditions
Within 6 months from performance, the Consumer only needs to notify the defect and prove that the Product was supplied by the Seller. After 6 months, the Consumer must prove that the defect already existed at the time of performance.
Product warranty
In the event of a defect in the Product, the Consumer may choose to enforce either a statutory warranty claim or a product warranty claim.
Under a product warranty claim, the Consumer may only request repair or replacement of the defective Product.
A Product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.
A product warranty claim may be enforced within 2 years from the date the manufacturer placed the Product on the market.
The Consumer may enforce a product warranty claim only against the manufacturer or distributor and must prove the defect.
The manufacturer/distributor is exempt from liability if it proves, for example, that:
the defect could not have been recognized according to the state of science and technology at the time of placing the Product on the market,
the defect resulted from the application of legislation or a mandatory authority regulation,
the Product was not manufactured or marketed within the scope of its business activity.
The Consumer may not enforce statutory warranty and product warranty claims simultaneously for the same defect.
Warranty
In the event of defective performance, the Seller is subject to mandatory warranty obligations only in cases provided by Government Decree 151/2003. (IX.22.) on durable consumer goods.
Mandatory warranty applies to durable consumer goods such as technical products, machines, and tools if the purchase price exceeds 10.000 Ft.
For products not covered by the decree, the Seller does not provide a warranty.
Warranty claims may be enforced within the warranty period. The warranty period is 1 year and begins on the date the Product is delivered to the Consumer or, if installation is carried out by the Seller, on the date of installation.
For warranty matters beyond one year, please contact the manufacturer.
Replacement claim within 3 business days
For purchases made in the webshop, the Consumer is entitled to request replacement within 3 business days in the case of durable consumer goods covered by Government Decree 151/2003. (IX.22.). If the replacement claim is made within 3 business days, the Seller must consider the Product defective at the time of sale and replace it without further conditions.
Exemption from warranty obligation
The Seller is exempt from warranty liability only if it proves that the defect arose after performance.
The Consumer may not enforce statutory warranty and warranty claims, or product warranty and warranty claims, simultaneously for the same defect.
Budapest, 2026.02.26.
